Dealing with Difficult Behaviour Part 2

This course is designed for those who deal with challenging behaviour in the workplace.  We look at four different types of behaviour, which are easily recognisable in oneself and in others, and then at another four which are all various types of manipulation.

The course will help delegates increase their self awareness and will encourage them to change their own behaviour in order to change that of others.  It will also cover the following topics:

  • Giving constructive criticism
  • Taking criticism
  • Reading body language
  • Developing and building confidence
  • Building rapport
  • Developing positive relationships with people at work
  • Adapting your own behaviour positively

The course is group centred and deals, in confidence, with issues which group members bring with them.  Role plays are used as action often helps clarify the difficulties in a situation.

Lucinda Brown Douglas is a Psychodrama/Psychotherapist, registered with the UKCP.  She has been facilitating groups for twenty three years and has been developing this course for the last twelve..  She runs a private practice offering therapy and supervision as well as working for various organisations in the public and private sectors.